Your legal rights 

How our goodwill guarantee is more generous  

14 days to change your mind. 

30 days (after the day we deliver your Device) to change your mind. 

You pay costs of return. 

You pay costs of return. 

The deadline for changing your mind. If you change your mind having ordered a Device and/or Subscription Services, you must let us know no later than 30 days after the day we deliver your Device. 

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://tewke.com/support  

You have to return your Device at your own cost. Whether you bought your Device outright or use it through our Subscription Services, you have to return your Device to us within 30 days of your telling us you have changed your mind. Returns are at your own cost. You must send your Device back to us, using an established delivery service. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive your Device, either at all or within a reasonable time, we won't refund you the price. For help with returns, see our Returns Process: https://tewke.com/returns-policy/ or contact our Customer Service Team: https://tewke.com/support.  

We reduce your refund if you have used or damaged your Device. If you handle your Device in a way which would not be acceptable to a retailer who sells products in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the Device's condition is not "as new", price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated your Device, no refund may be due. Our Customer Service Team: https://tewke.com/support can advise you on whether we're likely to reduce your refund. 

When and how we refund you. We refund you within 14 days of receiving your Device back from you (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund. We will not refund you in relation to any services and digital content that we make available to you in order to use your Device and/or your Subscription Services, and your rights to use those services and digital content will, in relation to the Device returned, cease with effect from the date we receive it (or receive evidence you’ve sent it to us). 

You have rights if there is something wrong with your Device or Subscription Services 

If you think there is something wrong with your Device or Subscription Services, you must contact our Customer Service Team: https://tewke.com/support. We honour our legal duty to provide you with products that are as described to you on our Website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.